Website: alvantigroup.com
Business Name: Alvanti Solution
Email: [email protected]
This Privacy Policy / PDPA Notice explains how Alvanti Solution collects, uses, stores, discloses and protects personal data in connection with our website, enquiries, quotations, payments, services, projects, communications and business activities.
1. About Alvanti Solution
Alvanti Solution provides commercial development, business support, digital services, website development, IT systems support, documentation, advisory, training, market access support, operational coordination and related project-based services. Our services may involve communication with clients, suppliers, vendors, contractors, trainers, business owners, company representatives, employees, participants and other relevant parties.
2. Personal Data We May Collect
Alvanti Solution may collect personal data directly from you, your company, your authorised representative or through our website, email, WhatsApp, forms, meetings, documents, payment records or other communication channels. This may include name, company name, job title, email address, phone number, WhatsApp number, business address, billing details, website URL, business registration details, payment reference, invoice details, enquiry details, project details, documents, images, files, meeting notes, communication records, approval records, training participant details and other information provided for service delivery or business purposes.
3. Purposes of Collecting Personal Data
Alvanti Solution may collect and process personal data to respond to enquiries, prepare quotations, issue invoices, verify project information, process payment records, deliver services, manage website development projects, provide IT systems support, prepare documentation, provide advisory or training services, manage client approvals, provide customer support, maintain business records, comply with legal or payment provider requirements, prevent fraud, handle refunds, cancellations, chargebacks and disputes and improve our service quality.
4. Payment and Transaction Data
When you make payment to Alvanti Solution, payment-related data may be processed by third-party payment gateways, banks, card networks or financial service providers. Alvanti Solution may collect and keep payment-related records such as invoice number, payment reference, transaction amount, payment date, payment status, client name, billing details, service purchased, quotation or scope reference and refund, cancellation or dispute records. We do not intentionally collect or store full card numbers, card security codes or sensitive card authentication details on our own website unless such processing is handled securely by an authorised payment provider.
5. Corporate Website Development Data
For corporate website development projects, Alvanti Solution may collect and process business and personal data required to build, prepare, launch or support the website. This may include company profile information, director, owner, staff or team member names, job titles, business contact information, business images, staff photos, brand assets, logo files, product or service information, website content, domain and hosting details, email setup information, login access or technical credentials, client approvals and revision records. The client is responsible for ensuring that any personal data or third-party content provided to Alvanti Solution has been obtained lawfully and with the necessary permission.
6. Documents and Client Materials
Some services may require clients to provide business documents, company details, operational documents, training information, procurement documents, technical details, content drafts, images or other materials. Alvanti Solution will use these documents and materials only for the purpose of reviewing, preparing, delivering, supporting or documenting the agreed service, unless otherwise agreed.
7. Disclosure of Personal Data
Alvanti Solution may disclose personal data only where necessary for legitimate business, service delivery, payment, compliance, legal or operational purposes. Personal data may be disclosed to payment gateways, banks, accounting providers, tax or audit service providers, legal or compliance advisors, IT service providers, website hosting providers, domain registrars, email service providers, cloud storage providers, contractors, consultants, trainers or project support providers involved in the agreed service, government authorities, regulators, payment providers, banks or card networks for refund, chargeback, dispute, fraud or compliance review. We do not sell personal data to unrelated third parties.
8. Third-Party Service Providers and Platforms
Some services may involve third-party platforms or providers such as payment gateways, website hosting providers, email providers, domain registrars, cloud software, analytics tools, CRM systems, social media platforms, training platforms or other external service providers. These third parties may process personal data according to their own terms, privacy policies and security practices. Alvanti Solution is not responsible for privacy practices of third-party websites, platforms or service providers that are not controlled by us.
9. WhatsApp, Email and Business Communications
Alvanti Solution may communicate with clients and prospects through email, WhatsApp, phone calls, online forms, meetings or other business communication channels. Communication records may be retained for enquiry follow-up, quotation preparation, project delivery, client approval records, payment verification, customer support, refund or cancellation review, chargeback or dispute evidence and internal record keeping. Clients should avoid sending sensitive or unnecessary personal data through unsecured communication channels unless required for the agreed service.
11. Data Security
Alvanti Solution will take reasonable steps to protect personal data from loss, misuse, unauthorised access, unauthorised disclosure, alteration or destruction. Security measures may include access control, password protection, restricted internal access, secure storage, trusted service providers, project file management and reasonable administrative safeguards. However, no method of internet transmission, cloud storage, email, WhatsApp communication or electronic storage is completely secure.
12. Data Retention
Alvanti Solution will retain personal data only for as long as reasonably necessary for the purposes stated in this Privacy Policy / PDPA Notice, including service delivery, business records, payment verification, accounting, tax, compliance, legal, audit, dispute handling and legitimate business purposes. When personal data is no longer required, Alvanti Solution will take reasonable steps to delete, anonymise or securely archive the data where appropriate.
13. Data Accuracy
The client or user is responsible for ensuring that personal data provided to Alvanti Solution is accurate, complete and updated. If your personal data changes or you believe any information we hold is inaccurate, you may contact us to request correction or update. Alvanti Solution is not responsible for service errors, delays, failed communication, wrong invoices, project issues or delivery issues caused by inaccurate, incomplete or outdated information provided by the client.
14. Access and Correction Requests
You may request access to or correction of your personal data held by Alvanti Solution, subject to verification and any limitations under applicable law. To make a request, please contact us at [email protected]. We may request identification, company verification, authorisation proof or additional information before processing your request.
15. Withdrawal of Consent
Where processing is based on consent, you may withdraw your consent by contacting Alvanti Solution at [email protected]. Withdrawal of consent may affect our ability to provide certain services, continue a project, communicate with you, process payment records, maintain project records or comply with legal and business obligations. Withdrawal of consent does not affect processing that has already occurred before the withdrawal or processing that is required for legal, contractual, compliance, accounting, tax, dispute handling or legitimate business purposes.
16. Personal Data of Third Parties Provided by Clients
If you provide personal data of another person to Alvanti Solution, including employees, directors, shareholders, customers, suppliers, training participants, applicants, contractors or representatives, you confirm that you have obtained the necessary consent, authority or lawful basis to provide that data to us. You are responsible for ensuring that such individuals are informed that their personal data may be processed by Alvanti Solution for the relevant service, project, communication, documentation, training, website or business purpose.
17. Children’s Personal Data
Alvanti Solution’s services are intended for business and commercial purposes. We do not knowingly collect personal data from children unless it is provided for a legitimate project purpose and with appropriate authority from a parent, guardian, school, organisation or responsible party. If you believe that a child’s personal data has been provided to us without proper authority, please contact us.
18. Direct Marketing and Service Updates
Alvanti Solution may contact existing clients, prospects or business contacts with service updates, follow-up communication, quotation reminders, project updates or relevant business information. You may opt out of promotional communication by contacting us at [email protected]. Even if you opt out of promotional communication, we may still contact you for important service, payment, project, legal, administrative or support matters.
19. Links to Other Websites
Our website may contain links to third-party websites, platforms, payment pages, social media pages or external resources. This Privacy Policy / PDPA Notice applies only to Alvanti Solution’s website and services. We are not responsible for the content, privacy policy, security or practices of third-party websites or platforms.
20. Business Transfer or Restructuring
If Alvanti Solution undergoes business restructuring, merger, transfer, partnership change, asset transfer or similar business transaction, personal data may be transferred where reasonably necessary for continuity of service, legal compliance, accounting, audit, contractual or legitimate business purposes. Where required, Alvanti Solution will take reasonable steps to protect personal data during such process.
21. Disclosure Required by Law or Compliance Review
Alvanti Solution may disclose personal data where required or permitted by law, court order, regulator, government authority, payment provider, bank, card network, legal process, fraud prevention process, audit requirement, tax requirement or dispute review. This may include disclosure for payment verification, refund processing, chargeback response, fraud prevention, legal claims, regulatory compliance, tax and accounting records, enforcement of our Terms of Service and protection of Alvanti Solution’s rights and interests.
22. Updates to This Policy
Alvanti Solution may update this Privacy Policy / PDPA Notice from time to time. Any updated version will be published on this website with the updated effective date. Continued use of our website or services after the updated policy is published means you acknowledge the updated policy.
23. Contact
For questions about this Privacy Policy / PDPA Notice or to request access, correction or withdrawal of consent, please contact Alvanti Solution at [email protected]. Address and phone number should be inserted before publication.
For questions about this Privacy Policy / PDPA Notice or personal data requests, contact Alvanti Solution at [email protected].