Website: alvantigroup.com
Business Name: Alvanti Solution
Email: [email protected]
This Refund & Cancellation Policy explains how refund requests, cancellations, payment errors and service-related disputes are handled by Alvanti Solution.
Alvanti Solution provides service-based, project-based and quotation-based work. Our services may include corporate website development, IT systems support, digital business services, documentation, advisory, consultation, corporate training, digital commerce support, market access, product representation, operational support and related commercial development services.
Because many of our services involve planning, consultation, research, documentation, design, coordination, third-party costs or customised project work, refund eligibility depends on the type of service, project stage, work already performed, third-party costs incurred and the approved quotation, invoice or written scope of work.
1. General Refund Principle
Refunds are not automatically granted for all payments. Each refund request will be reviewed based on the nature of the service purchased, whether the project has started, the amount of work already performed, third-party costs incurred, client cooperation, approved quotation or invoice terms and whether Alvanti Solution has failed to deliver the agreed scope. Where a refund is approved, the refund amount may be full or partial depending on the circumstances.
2. Payment Made by Mistake
If a payment was made by mistake, the client must contact Alvanti Solution as soon as possible at [email protected]. Alvanti Solution may request proof of payment, payer details, payment reference, invoice number and explanation before reviewing the refund request. If the payment was clearly made in error and no work has started, Alvanti Solution may approve a refund after verification.
3. Cancellation Before Work Starts
If the client cancels before any work has started, Alvanti Solution may consider a full or partial refund. However, Alvanti Solution may deduct any reasonable administrative cost, payment processing cost, gateway fee, bank charge, third-party fee or cost already incurred in preparing the project.
4. Cancellation After Work Has Started
If the client cancels after work has started, the payment may be partially refundable or non-refundable depending on the stage of work completed. Work is considered to have started once Alvanti Solution begins consultation, briefing, research, planning, documentation, proposal preparation, design work, website structure planning, development, content preparation, system setup, advisory work, training preparation, coordination or any other work related to the approved scope.
5. Non-Refundable Items
Items that are generally non-refundable once work has started, been delivered, purchased or committed include consultation fees, advisory fees, discovery session fees, planning fees, documentation work, proposal preparation, copywriting, design work, website development already completed, completed meetings, completed training sessions, research work, administrative work, coordination work, domain registration, hosting, paid plugins, paid themes, paid software, stock images, licensed assets, third-party tools, contractor fees, trainer fees, venue costs, printing costs, logistics costs and other third-party costs already paid, reserved or committed.
6. Corporate Website Development Refunds
For corporate website development projects, refund eligibility depends on the project stage. Before work starts, a full or partial refund may be considered, subject to administrative, payment gateway or third-party costs. After planning, design, development, staging or preview work has started, the fee may become partially refundable or non-refundable depending on work completed. After launch, transfer, handover, final URL delivery or client acceptance, the project fee is generally non-refundable unless there is a clear failure by Alvanti Solution to deliver the agreed scope.
7. Domain, Hosting and Third-Party Tools
Domain names, hosting, email hosting, paid plugins, paid software, premium themes, stock assets and third-party tools are non-refundable once purchased, registered, activated or committed. These items may be subject to third-party provider terms and cannot always be reversed by Alvanti Solution.
8. IT Systems, Digital Services and Automation Refunds
For IT systems support, workflow setup, automation, CRM support, digital tools, website maintenance or related digital services, refund eligibility depends on work already performed. Fees may become partially or fully non-refundable once Alvanti Solution has started system review, workflow mapping, setup, configuration, testing, documentation, integration planning or technical support.
9. Documentation, Proposal and Business Support Refunds
For business documentation, proposal preparation, company profile preparation, policy drafting, SOP preparation, tender-related support, commercial documents or similar work, fees may become non-refundable once drafting, research, structuring, review or preparation has started. Once a draft, document, framework, outline or completed file has been shared with the client, the work is considered delivered either fully or partially.
10. Advisory, Consultation and Training Refunds
Consultation, advisory and training fees are generally non-refundable once the session has been conducted, the meeting has taken place, preparation work has started or materials have been prepared. If the client fails to attend a scheduled consultation, advisory session, training session or meeting without reasonable prior notice, the fee may be forfeited. Alvanti Solution may allow rescheduling at its discretion, subject to availability and the nature of the service.
11. Digital Commerce, Market Access and Product Representation Refunds
For digital commerce support, market access, product representation, supplier coordination, commercial introduction or similar services, refunds depend on the approved scope and work already performed. Fees may become non-refundable once Alvanti Solution has started market review, documentation, coordination, communication, strategy preparation, campaign planning, supplier discussion, buyer discussion, platform review or project execution.
12. Workforce, Operational Support and Procurement-Linked Services
Certain specialised, regulated, procurement-linked, workforce-related or third-party-linked services may require quotation, internal review, supporting documentation and written approval before payment instructions are issued. Refunds for these services will depend on the approved quotation or written agreement, the project stage, work already performed, third-party costs incurred, documentation or coordination completed and any external approval, supplier, vendor, trainer, contractor or third-party involvement.
13. Client Delays and Missing Information
Project timelines depend on the client providing complete information, content, approvals, documents, access details and feedback on time. Delays caused by the client do not create an automatic right to refund. If a project is delayed because of missing or late client input, Alvanti Solution may place the project on hold until the required information is received.
14. Change of Mind
Refunds are not normally provided for change of mind after payment has been made, especially where work has started, resources have been allocated, time has been reserved or third-party costs have been incurred. Change of mind includes the client no longer wanting the service, choosing another provider, changing business direction, changing internal management decision, delaying the project indefinitely or deciding not to continue after work has started.
15. Out-of-Scope Requests
If the client requests additional work, new deliverables, new pages, new features, extra revisions, new documents, new consultation topics, additional training days, extra coordination or changes outside the approved scope, Alvanti Solution may issue a revised quotation or additional invoice. Refunds will not be granted simply because the client requests additional work that was not included in the original scope.
16. Refund Request Process
To request a refund, the client must contact Alvanti Solution in writing at [email protected]. The request should include the client name, company name if applicable, invoice number or payment reference, date of payment, amount paid, service purchased, reason for refund request and supporting documents if any. Alvanti Solution may request additional information before making a decision.
17. Refund Review Timeline
Alvanti Solution will review refund requests within a reasonable period after receiving complete information from the client. The review period may depend on the complexity of the project, payment method, third-party costs, gateway process, bank process and supporting documents required. If a refund is approved, it will be processed through the original payment method where possible. The time taken for the refund to appear in the client’s account may depend on the bank, card issuer, payment gateway or financial service provider.
18. Partial Refunds
Where work has partially started or partially completed, Alvanti Solution may approve a partial refund. A partial refund may deduct work already completed, time spent, consultation or advisory value delivered, planning or documentation completed, design or development completed, administrative cost, payment processing cost, third-party cost, bank or gateway charges and any other cost reasonably incurred for the project.
19. Payment Gateway, Bank and Processing Fees
Payment gateway fees, bank charges, processing fees, foreign exchange costs and administrative charges may not be refundable unless required by applicable law or the relevant payment provider. Where a refund is approved, Alvanti Solution may deduct non-recoverable transaction costs, third-party fees or administrative costs where applicable.
20. Chargebacks and Payment Disputes
If the client has any concern about payment, delivery, cancellation or refund, the client should contact Alvanti Solution first at [email protected] so the matter can be reviewed. Alvanti Solution keeps quotations, invoices, payment records, communication records, delivery records, staging links, handover documents, meeting notes, project files and approval records as evidence of service delivery and payment verification.
21. No Refund for Guaranteed Outcome Claims
Unless expressly stated in a written agreement, Alvanti Solution does not guarantee sales results, tender success, government approval, licence approval, certification approval, platform approval, financing approval, search engine ranking, social media reach, advertising performance, customer conversion, third-party decision outcomes, market acceptance or business profit. Refunds will not be granted solely because a client did not achieve a desired commercial result, approval, ranking, sales target, campaign result or third-party outcome, provided Alvanti Solution has performed the agreed service scope.
22. Third-Party Products, Suppliers and External Service Providers
Where a project involves third-party suppliers, contractors, trainers, software providers, hosting providers, platforms, vendors or external service providers, their own refund, cancellation, delivery and service terms may apply. Alvanti Solution is not responsible for refunds, delays, rejections, account issues, policy changes, downtime, price changes, approval delays or service limitations caused by third-party providers unless expressly stated in writing.
23. Right to Reject, Cancel or Refund Payments
Alvanti Solution reserves the right to reject, cancel or refund any payment where the payment purpose is unclear, the payment is made without approval, the payment is inconsistent with the quotation or invoice, the payment relates to an unsupported service, the payment appears to involve third-party collection risk, the payment appears suspicious, unlawful or misleading, the payment requires additional compliance review or the project is outside Alvanti Solution’s service scope.
24. Contact
For refund, cancellation, payment or dispute matters, please contact Alvanti Solution at [email protected]. Address and phone number should be inserted before publication.
For questions about refund, cancellation, payment or dispute matters, contact Alvanti Solution at [email protected].