Website: alvantigroup.com
Business Name: Alvanti Solution
Email: [email protected]
This Service Delivery & Fulfilment Policy explains how Alvanti Solution delivers its services after an enquiry is accepted, quotation is approved, invoice is issued or payment is made.
Alvanti Solution provides service-based, project-based and quotation-based work. For service-based work, delivery does not always involve physical shipping.
1. General Service Delivery Principle
Alvanti Solution delivers services according to the approved quotation, invoice, proposal, service package, written agreement or written scope confirmation. The exact delivery method, timeline, milestones and deliverables may differ depending on the type of service purchased. A service may be considered delivered or fulfilled when Alvanti Solution has completed the agreed scope, provided the agreed output, shared the relevant file, completed the meeting, issued a staging link, provided a final URL, completed a training session, submitted a report, completed a handover or otherwise performed the agreed service.
2. Services Covered by This Policy
This policy applies to services provided by Alvanti Solution, including corporate website development, website maintenance, digital business support, IT systems support, workflow and automation support, business documentation, proposal and company profile preparation, SOP and policy documentation, advisory and consultation services, corporate training, digital commerce support, market access support, product representation support, corporate supply, procurement-linked support, operational support, workforce support, project coordination and commercial development support.
3. Service Start Process
A project or service may begin after the client enquiry is received, initial discussion is completed, scope is reviewed by Alvanti Solution, quotation or proposal is issued, client approval is received, payment or deposit is completed, required documents are received, required content, access or materials are received, the project timeline is agreed and internal review is completed where required. Alvanti Solution may choose not to start work until the required payment, documents, access, content, approval or supporting information has been received.
4. Payment Does Not Automatically Start All Services
Payment alone does not automatically mean that all services have started or that a project has been accepted. For customised, specialised, regulated, procurement-linked, workforce-related or third-party-linked services, Alvanti Solution may need to review the payment purpose, service scope, client information and supporting documents before accepting or starting the work. If a payment is made before proper review or approval, Alvanti Solution may request clarification, place the project on hold, reject the service request, issue a revised quotation or refund the payment where appropriate.
5. Delivery Methods
Alvanti Solution may deliver services through email, WhatsApp, phone call, online meeting, physical meeting, digital files, PDF documents, editable documents, website staging links, live website links, admin access handover, reports or summaries, training sessions, attendance records, handover documents, project updates, client approval records or other agreed delivery methods. The delivery method will depend on the nature of the service and the approved scope.
6. No Physical Shipping for Most Services
Most Alvanti Solution services are digital, professional, advisory, documentation, training or coordination-based services. Unless expressly stated in the approved quotation, invoice or written agreement, no physical shipping is involved. Where physical materials, printed documents, corporate items, training materials or supplied goods are involved, the delivery method, delivery timeline, delivery location, logistics cost and responsibility will be stated in the quotation, invoice or written agreement.
7. Corporate Website Development Fulfilment
For corporate website development projects, fulfilment may include discovery and project briefing, content and material collection, website structure or sitemap planning, design direction and layout preparation, website development, staging link or preview link, client review, revision subject to agreed scope, website launch, final handover and post-launch support if included. The exact stages included will depend on the approved website package, quotation or written scope.
8. Website Project Timeline
Website project timelines depend on the approved scope, number of pages, content readiness, revision requirements, technical complexity, client response time, third-party platform readiness and availability of required access. The project timeline may begin only after Alvanti Solution receives the required payment or deposit, company information, website content or content direction, logo and brand assets, images or media, domain or hosting access where required, client approvals and any other information required to start the project.
9. Website Handover
Website handover may include the final website URL, admin login details where applicable, hosting or domain information where applicable, handover email, basic usage guidance, website files where applicable, access transfer where applicable, confirmation of launch and post-launch support details if included. Unless stated otherwise in writing, post-launch maintenance, content updates, security monitoring, plugin updates, SEO campaign work, advertising management and ongoing technical support are separate from the initial website development scope.
10. IT Systems, Digital Services and Automation Fulfilment
For IT systems support, workflow setup, automation, CRM support, digital business tools or related digital services, fulfilment may include initial system review, workflow mapping, requirement discussion, setup or configuration, integration planning, testing, user guidance, documentation, handover and support if included. A digital or IT-related service may be considered delivered when the agreed setup, review, configuration, report, recommendation, documentation, access, workflow or support action has been completed.
11. Documentation and Business Support Fulfilment
For documentation, proposal preparation, company profile preparation, SOP drafting, policy drafting, tender-related support or commercial document work, fulfilment may include briefing, information collection, document structure planning, research or review, draft preparation, client review, revision subject to agreed scope and final document delivery. A documentation service may be considered partially delivered once a draft, outline, structure, framework, sample section or working document has been shared.
12. Advisory and Consultation Fulfilment
For advisory and consultation services, fulfilment may be completed through online consultation, physical consultation, phone consultation, written advice, meeting summary, advisory report, review session, strategic discussion or follow-up notes if included. A consultation or advisory service may be considered fulfilled once the scheduled session has been conducted, the advice has been provided, the report has been shared or the agreed consultation output has been delivered.
13. Corporate Training Fulfilment
For corporate training and workforce development services, fulfilment may include training needs discussion, training proposal, training date confirmation, module or syllabus preparation, trainer coordination, training session delivery, attendance record, training material, completion summary and certificate or report if included. A training service may be considered fulfilled once the agreed training session has been conducted or the agreed training deliverable has been provided.
14. Digital Commerce, Market Access and Product Representation Fulfilment
For digital commerce support, market access, product representation, supplier coordination, commercial introduction or related services, fulfilment may include initial business review, product or service understanding, market positioning discussion, documentation support, platform review, campaign planning, supplier or buyer coordination, introduction support, commercial discussion support, proposal or pitch support, follow-up communication and project progress records. These services are often coordination-based and may involve third parties. Unless expressly stated in writing, Alvanti Solution does not guarantee sales, buyer acceptance, supplier approval, platform approval, market acceptance, tender success, government approval or commercial outcome.
15. Workforce, Operational and Procurement-Linked Fulfilment
For workforce-related, operational support, procurement-linked, government-related, industrial or third-party-linked services, fulfilment may depend on the approved quotation, written agreement, supporting documents, internal review and external party involvement. Fulfilment may include enquiry review, requirement assessment, documentation support, coordination, project planning, supplier, contractor or workforce-related communication, internal review, written updates, site or operational support where applicable and handover or completion record.
16. Client Responsibilities for Fulfilment
The client is responsible for providing all information, documents, materials, access, content, approvals and feedback required for service delivery. This may include providing complete and accurate information, business documents, website content, images, login access, brand assets, logo files, draft reviews, feedback, project decisions, meeting attendance, authorised approval, payment according to agreed terms and third-party permissions where required. Alvanti Solution is not responsible for delay, error, incomplete delivery or timeline extension caused by missing, late, incorrect or unauthorised information from the client.
17. Client Delay
Project timelines may be extended if the client delays payment, content submission, document submission, access submission, feedback, approval, meeting attendance, internal decision-making, third-party confirmation or required clarification. If the client does not respond or provide required information for a prolonged period, Alvanti Solution may place the project on hold. A project placed on hold due to client delay may be rescheduled based on Alvanti Solution’s availability.
18. Reviews, Revisions and Approvals
Client review and revision rights depend on the approved scope, quotation, invoice, package or written agreement. Minor revisions may be included where stated. Revision requests must be related to the agreed scope. Requests for new features, new pages, new documents, major direction changes, additional meetings, extra training, new research, additional coordination or expanded deliverables may be treated as out-of-scope work and may require a revised quotation or additional invoice.
19. Service Completion
A service may be considered completed when the agreed deliverable has been provided, the agreed session has been conducted, the agreed document has been shared, the website has been launched or handed over, the report has been submitted, the training has been conducted, the coordination work has been performed, the project stage has been completed, the client has approved the work or Alvanti Solution has provided reasonable evidence of fulfilment. If the client does not provide feedback within a reasonable period after delivery, Alvanti Solution may treat the delivered work as accepted, unless there is a written issue raised by the client.
20. Delivery Evidence
Alvanti Solution may keep records as evidence of service delivery and fulfilment. Delivery evidence may include approved quotations, invoices, payment receipts, email communication, WhatsApp communication, meeting notes, attendance records, project timelines, draft documents, final documents, website staging links, website preview links, final website URLs, screenshots, handover emails, client approvals, revision records, reports, summaries, file delivery links and support records. These records may be used for internal tracking, customer support, refund review, cancellation review, chargeback response, payment verification and dispute handling.
21. Customer Support After Delivery
Customer support after delivery depends on the approved scope, package, quotation or written agreement. Support may include clarification, minor correction, access guidance, handover explanation or issue review within the agreed support period. Unless stated otherwise in writing, ongoing maintenance, new changes, additional revisions, technical troubleshooting, content updates, security monitoring, hosting support, platform management, advertising management or new consulting work may require a separate quotation or service agreement.
22. Third-Party Services and Platform Dependency
Some projects may involve third-party platforms or providers such as hosting companies, domain registrars, email providers, software providers, CRM platforms, payment gateways, social media platforms, trainers, contractors, suppliers, consultants or external service providers. Alvanti Solution is not responsible for delays, downtime, rejection, account suspension, policy changes, technical errors, price changes, approval delays, service limitations or non-performance caused by third-party providers unless expressly stated in writing. Where third-party services are required, the client may need to create their own account, approve third-party terms, provide access or pay third-party fees directly.
23. Physical Materials, Supply or Logistics
Where a service involves physical materials, supplied goods, printed documents, training materials, corporate items, event materials or logistics, the delivery method, cost, timeline and responsibility will be stated in the quotation, invoice or written agreement. Unless expressly stated in writing, Alvanti Solution does not guarantee third-party courier timing, supplier stock availability, external logistics performance or delivery delays outside our control.
24. Force Majeure and Events Beyond Control
Alvanti Solution is not responsible for failure or delay caused by events beyond reasonable control, including internet outage, platform outage, payment provider issue, hosting issue, power disruption, natural disaster, government action, regulatory change, strike, transport issue, supplier delay, third-party failure, cyber incident, illness, emergency or other events outside reasonable control. Where such an event occurs, Alvanti Solution may adjust the delivery timeline or propose an alternative delivery method where reasonable.
25. Refund and Cancellation
Refunds and cancellations are handled according to Alvanti Solution’s Refund & Cancellation Policy. Service delivery status, project stage, work completed, third-party costs and client delay may affect refund eligibility.
26. Chargebacks and Disputes
If the client has any concern about service delivery, fulfilment, payment, refund or cancellation, the client should contact Alvanti Solution first at [email protected] so the matter can be reviewed. Alvanti Solution may use delivery evidence, communication records, invoices, payment records, project files, staging links, handover records, meeting notes, attendance records and approval records to respond to payment disputes, refund requests or chargeback claims. The client agrees to make reasonable effort to resolve any issue directly with Alvanti Solution before raising a chargeback, payment dispute or bank reversal.
27. Contact
For questions about service delivery, fulfilment, project status or handover, please contact Alvanti Solution at [email protected]. Address and phone number should be inserted before publication.
For questions about service delivery, fulfilment, project status or handover, contact Alvanti Solution at [email protected].